Service Agreement

A Rose House Naples LLC chef will collaborate with you, the client, on a custom-curated menu proposal based on the information provided in your client profile. For quality control purposes, The Rose House asks that the client/chef correspondence be in writing via email. Proposals are to be confirmed at least 72 hours prior to the service date. Failure to do so will be considered a last-minute cancellation (see cancelation fees below). Menu planning, correspondence, travel fees and the sourcing of ingredients are included in the client’s quoted rate. All of the agreed upon menu items are subject to change from the initial menu due to ingredient availability, quality, or other unforeseeable factors. The Rose House sources organic ingredients first, then local/sustainable from our vendors. Please inform your chef if you would prefer them to frequent a different store. In some cases, it is necessary to supplement ingredients from your neighborhood grocery stores, specialty food stores, and farmers markets.

Your Rose House chef will promptly arrive to your home at the agreed-upon time on the agreed-upon date(s). Chefs will need full access to the cooking area for an estimated 2-5 hours. Please make your home accessible to your chef on the scheduled cook-date. If for some reason, your chef cannot access your home (locks were changed, tricky pets, etc...) you will be charged as a last-minute cancellation and forfeit your deposit. Clients, children, pets and other distractions should be out of the kitchen area on all scheduled cook-dates. We respectfully request that the client allow the chef to perform their professional services without interruption. 

Please provide two weeks of advanced notice if you choose to cancel a cook-date. The Rose House realizes that not everything always goes to plan, therefore The Rose House will refund your deposit up to 7 days before the agreed service date. If you fail to give proper notice to the Rose House, you forfeit the right to reclaim your deposit. 

The Rose House chefs take great pride in their work and promise to respect you, your home and your equipment. Your chef will leave his or her work space as clean as they found it, remove their personal equipment, and put away all leftover groceries. 

Please make sure your kitchen area is clean and ready for your chef on their scheduled cook-date and that your meal containers are ready for use. If chefs arrive to an unsuitable work space, they will document the area with a photo(s) and a cleaning fee of $100 will be added to the invoice for that service date. If the kitchen does not meet basic health code standards (i.e. no running water, no electricity, etc...) the chef will prepare and store what they can, you will be charged the full rate and reimburse for groceries.

During the event, we ask that you and your guests refrain from entering the kitchen, as there may be risk of injury if an accident occurs. This includes children and pets especially. 

Invoices are sent from The Rose House through Stripe via email after Submission of this form. The Rose House requires a deposit to reserve our service. The remaining balance will be invoiced after the agreed service date. 15 days after the service date, a late-fee of 10% of the invoice will be added to the outstanding bill along with a credit card processing fee of an additional 2.7% of the invoice. 

A 25% service charge is added to all food, beverage, and administration fees. 15% of the service charge collected on the food and beverage will be distributed to the service staff assigned to the event as a gratuity. Service charge is taxable in the state of Florida. Florida state sales tax of 7.5% will be added to the total. Prices and menus are subject to change.

Checks, direct bank transfers or Zelle are accepted forms of payment. The Rose House accepts all major credit cards. If you choose to pay by credit card, an additional 2.7% of the invoice will be added as a processing fee. The Rose House does not accept Venmo, Cash app, or PayPal payments. Please contact Matt Young at 239-572-4893 to discuss alternative payment methods.

If you have questions or would like to request additional information regarding The Rose House Service, contact us via email at events@rosehousenaples.com

In consideration of being permitted to participate in any chef demonstration or related event prepared by The Rose House (an “Event”) where prepared food, cooked, perishable or otherwise are transported, further prepared, and consumed, I, for myself, my heirs, personal representatives or assigns, agents, employees and affiliates, do hereby release, waive, discharge, and covenant not to sue The Rose House Naples LLC their affiliates, direct or indirect, officers, employees, and agents from liability from any and all claims resulting in personal injury, accidents or illnesses (including death), and property loss arising from, but not limited to, participation in any Event.

Participation in any Event carries with it certain inherent risks that cannot be eliminated regardless of the care taken to avoid injuries. The specific risks vary, and can include but are not limited to cooking food thoroughly; separating and not cross contaminating foods; chilling or refrigerating food appropriately; cleaning foodstuffs, instruments and hands used in and for food preparation; fire or gas hazards.

I agree to INDEMNIFY AND HOLD HARMLESS The Rose House Naples LLC, their affiliates, direct or indirect, officers, employees, and agents (the “Indemnities”) from any and all claims, actions, suits, procedures, costs, expenses, damages and liabilities, including attorney’s fees brought as a result of my involvement in Events, whether brought by me, my company or its agents or employees, or other third parties, and to reimburse the Indemnities for any such expenses incurred.